FAQ & Help Center
|Q:Which country do you ship and when can I expect my order to arrive?
A:We ship worldwide at the same shipping rate by airmail. But it is exception with Italy, for Italian customs are very strict and it takes long time there. Orders will be processed within 1-2 business days after payment received. It will take about 10-14 business days to most countries. To some rural areas, it may take longer time.
Q:What payments do you accept?
A:We accept Paypal, we are PayPal verified business member. We also accept credit cards online, Western Union, Moneygram, Bank transfer or small amount of cash sent by post.
Q:What is your return policy?
A:Please contact us before returning the item. Please include item number and your user ID in the parcel, item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable.
Q:Are there any taxes?
A:We don't charge any sales taxes, buyers are responsible pay for their own country custom duty if there is any.
Q:I want to get the item by this date, do you offer other faster shipping methods?
A:Yes, we offer EMS(4-6 business days, about $25 extra, DHL or Fedex 3-5 business days, about $35 extra depends on shipping area) upon request.
Q:Where do you ship to?
A:We ship to worldwide as Hong Kong Post air mail can reach. Notice: In order to make sure the shipping time, we don't send parcels to Italy and Brazil at present, because of our current forwarding company which takes much time to those counties.
Q:Why should I buy from you?
A:Our products are direct from manufacturers. There is no middle man, no high markup, so we can provide quality items yet very competitive price. Our price is much less than local shops and other online stores.
Q: How to Send Gift Certificates?
A: To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.